Integrated Services is the BVG approach to service all the needs of our customers under one roof. This saves the customers of hassles of interfacing with multiple vendors for various works, and ensure better service delivery. The BVG approach to Integrated Services combines all the needs of our customers into a unified integrated solution, which not helps us and our customers reduce overheads, but also helps allocate resources more efficiently.
For example, combining site-based services with periodical off-site deliveries for optimising efficiency e.g. energy management or ad-hoc services such as event-catering, planned maintenance or security installations. The synergy comes from our ability to integrate services and optimise delivery systems.
The ability to integrate and self-deliver services is the key to providing cost-effective workflows and high-quality service. For the customer, this creates cost efficiency within the organisation and complies with the Service Level Agreement according to the customer’s demands. The BVG approach to FM is through an integrated model where services are delivered through a seamless integration of people, processes and systems.
For international contracts we combine this with our cross-border management structure to allow service optimisation and benchmarking. Partnering with BVG means consolidating subcontractors to a single point of contact with one service provider for all services rendered. Our customers get a substantial value addition in services in an extremely cost effective way.